6 Lies Unscrupulous Roofers Tell Customers

Whether you need a roofer for repair or replacement, you must navigate the process of finding a reputable company with caution. Unfortunately, the roofing industry, like any other, has its share of bad apples. These questionable contractors often resort to misleading statements or outright lies to secure business. 

In this post, we debunk six common falsehoods these bad roofers tell customers so you can make the best decisions for your home.

1. “Your Roof Needs Immediate Replacement”

One of the most prevalent scare tactics is convincing homeowners that their roofing systems require immediate replacement. While some situations indeed call for urgent attention, a reputable roofer will provide a detailed inspection report, outlining the condition of your roof and recommending repairs over replacement when feasible. Always seek a second opinion if a contractor pressures you to do a replacement.

2. “This Is a One-Time Offer; Decide Now”

High-pressure sales techniques are a red flag. Statements that push a “now or never” deal, especially without giving you time to consider the offer, are deceptive. Good roofing contractors understand the importance of a significant investment like a new roof and will provide you with the necessary space and time to make an informed decision.

3. “We Can Start Tomorrow”

While the promise of starting work right away might sound appealing, it’s often an indicator of bad business practices. Professional roofing companies have schedules and planned projects. If a contractor claims they can start the next day, it may suggest they lack current engagements due to poor service quality or they’re willing to drop other commitments on a whim.

4. “No Need for a Written Contract”

Any reputable roofer will insist on a written contract that outlines the scope of the project, costs and timelines. A verbal agreement leaves too much room for misinterpretation and can lead to complications and unmet expectations. Ensure everything is documented to protect both parties.

5. “We Have a Special Deal With Your Insurance Company”

Be wary of roofers who claim to have an exclusive deal with your insurance company. While roofing companies often work with various insurers, any suggestion of a special arrangement may be misleading. Insurance claims should be handled transparently, with the homeowner involved in every step. Always verify such claims directly with your insurance provider.

6. “No Permit Is Needed for Roofing”

This misinformation can lead to significant legal and financial headaches. Most states require permits for significant roofing work. Skipping this step can result in fines and complications, especially when selling your home. Trustworthy roofers will manage, or at least inform you about, the necessary permits.

Quality Assurance Roofing is committed to transparent and honest service, ensuring your roofing project is in good hands. Call us at (479) 279-8500 (Rogers, AR) or (417) 799-7889 (Branson West, MO). You can also fill out our online form to schedule a consultation. We serve clients in Rogers and Springdale, AR, as well as Branson, MO.